Available Around the Clock

How fast we reply

The phone and WhatsApp are answered by the driver himself — there is no dispatcher between you, so “let me check with management” simply never comes up. During the day, a reply comes within a few minutes; if nobody picks up, the minibus is on the road — message us on WhatsApp, and the reply will come at the first stop. We are available at night too: we meet flights at the airport around the clock, and a booking at three in the morning is nothing unusual here. There is deliberately no call center, no personal account and no booking form on the site: it is faster to book with a message than with a form.

Call when the date is urgent and you need an answer right now. Write when the route is complicated: in a chat it is easier to list the stops, addresses and times, and to come back to them later.

What to tell us to get a price right away

To reply with an amount rather than “we will check and call you back,” we need four things: where to pick you up, where we are going, when, and how many people with how much luggage. If the trip involves waiting, tell us roughly how long: an hour at the registry office and a whole day at Charyn are priced differently. Reference prices for popular routes are posted in advance on the prices page, and we quote the exact amount for your address before departure and do not change it afterwards.

When it is better to write in advance

On weekdays, a trip in the city can usually be booked the same day. But weddings, corporate events and weekends in high season get booked a week or two ahead — we have one minibus, and a popular Saturday is taken long before it comes. Once your date is set, it is better to reserve it right away: it costs nothing and commits you to nothing.

For the same reason, we do not promise “two vehicles at the same time.” If there are more than 13 of you, there are two options: take the group in two back-to-back trips or, when everyone has to leave at once, find a partner minibus for the date. Tell us the number of people and the date — we will tell you what will actually work, not what sounds nice.

Booking for a company

For companies and sole proprietors, we work under a contract with payment by bank transfer: send us your company details, the purpose and the dates — we issue an invoice, and after the trip we hand over a certificate of completed work and the other closing documents for accounting. A one-off trip is arranged the same way as a regular one: for staff transport and recurring routes, a contract for a period at a fixed rate is more convenient; for a conference or team building, a regular invoice for one date. What we do for companies and at what prices is described under corporate transport. The driver is licensed, and passenger insurance is arranged for every trip — who we are and how we work is covered on the about us page.

Payment methods

Cash to the driver, a Kaspi transfer (a Kazakh banking app) or a bank invoice for companies. In the city and for short bookings there is no prepayment — you pay after the trip. For long intercity and multi-day routes, we ask for a partial prepayment to hold the date; we tell you the amount when we confirm. We do not take a deposit for the vehicle: it comes with its own driver and is never handed over to you.

If your plans change

Let us know at least 24 hours before pickup, and the cancellation is free. If the driver has already set off, a pickup fee may be kept. You can also change the time or the route along the way: call or message us on WhatsApp, and we will recalculate and agree on it again.

Where we pick you up and where to find us

Pickup anywhere in Almaty and the region, and further — across Kazakhstan, to Kyrgyzstan and Russia. Address: 82 Mailin Street, Almaty, Turksib District; the same address is on our 2GIS map listing, but you do not need to come there — the minibus comes to you. We meet flights at the airport with a name sign and track the arrival status: if the plane is delayed, the waiting time is not charged — details are on the airport transfer page. Where else we go is shown under destinations, and the phone number to call is +7 707 510 17 05, around the clock.